Following are possible reasons for rejection of deposits:
- You have requested a cancelation via support team.
- The sum that you deposited by bank transfer differs from the one requested in payment details - in this case a corrected deposit should appear right after the rejected one.
- Card deposits can be rejected for various reasons, as multiple sides (your bank, payment service provider, and BELPAY.IO) are involved in the process, but most common one is exceeding your daily/monthly limits either on your bank's side (you can always increase those by calling your bank) or on BELPAY.IO side. To increase account limits available to you on our exchange please visit the limits and commissions page.